Frequently Asked Questions

• 1.What's Apple's return policy?

  Apple allows you to return a product within 14 days from the date you received the product. The important thing to note is that only the products which are bought directly from Apple either online or from an Apple retail store are eligible for return and refund facility.

  
  

  2.How long is Apple warranty?

  Against all manufacturing defects with their products and other accessories, Apple offers a warranty of one year from the date of purchase of the product.

  
  

  3. How do I chat with Apple support?

  Visit www.apple.com. Select Support option. Click Contact Support and then select Talk to us. Now choose the product from the list and then you need to give details of the issue with your device. Then you can choose the kind of help you need.

  
  

  4. Do Apple service centers in Qatar use genuine spare parts?

  Most of the service centers in Qatar use genuine branded spare parts. Some use first-rate spare parts which are not purely made by Apple.

  
  

  5.How do I recover Apple ID without phone?

  Go to your Apple ID account page and click on Forgot Apple ID or Password. If you are asked to verify your phone number, click steps for two-factor authentication. Enter your Apple ID and select the option to reset password and then click Continue.

  
  

  6. Which is the nearest Apple service center in Al sadd, Doha?

  Apple experts and Ali bin Ali are the nearest Apple service centers in Al sadd, Doha.

  
  

  7.What is an Apple Authorized Service Provider?

  Apple authorized service provider is a company who is trained by Apple to provide in-warranty and out-warranty services for Apple products. As they are affiliated service centers of Apple in selected cities, they provide better quality services and provide original Apple spares.

  
  

  8.What is Apple spreadsheet called?

  ‘Numbers’ is the spreadsheet application developed by Apple.

  
  

  9.How do I know if my Apple product is genuine?

  First of all, check the serial number on the surface of your device. Or, you may find the same serial number in iTunes, when your device is connected to iTunes. If you have a Mac, check the serial number from the About This Mac from the Apple menu. For other devices, go to Settings, click General and select About, to know the serial number.

  
  

  10.Can I email Apple?

  Apple has not disclosed any email address for customer service. Apple encourages all kinds of customer services only through telephone or in-person at Apple stores.

  
  

  11.What is Apple's equivalent to Excel?

  ‘Numbers’ is the application in Apple that is equivalent to Microsoft Excel.

  
  

  12.Do Apple computers come with Word?

  Apple’s Macbooks and iMacs, which work on the OSX operating system, come with a free and basic word processing program called ‘TextEdit’.

  
  

  13.What is Apple's office suite called?

  iWork is the application in Apple which is equivalent to office suit .

  
  

  14.Does AppleCare cover cracked screens?

  If you have subscribed an AppleCare+ plan, then you will get a screen repair. This plan covers up to two incidents of accidental damages every 24 months.

  
  

  15.How many times can you fix your iPhone with AppleCare?

  AppleCare+ plans provide repair services for iPhones. Certain plans out of them cover up to two incidents of accidental damage, loss or theft, every 12 months.

  
  

  16. Can Apple fix cracked iPhone back?

  A cracked iPhone back can be repaired from an Apple store or an authorized service center. If your iPhone is covered under the AppleCare+ plan, you will get a free service.

  
  

  17.Will Apple replace battery for free?

  Apple provides defective battery replacement for free in iPhones which are only under warranty. For iPhones which are out of warranty, you need to pay an amount for battery replacement.

  
  

  18.What is Apple's slogan?

  The advertising slogan of Apple is ‘Think Different’.

  
  

  19.Why has Apple locked my account?

  If someone has attempted to open your account by entering your password or any other account information incorrectly for many times, then Apple ID gets automatically unlocked to protect your security. You can unlock your Apple ID again when you verify your identity.

  
  

  20.Can I buy AppleCare after 1 year?

  You purchase the AppleCare protection plan anytime within the one-year warranty period for your product.

  21.Is it OK to leave your iPhone charging all night?

  According to some experts, leaving your iPhone charging all the night is bad for the battery. When the battery reaches 100% charge, it’s constantly fed with small amount of charge to retain the charge at 100% as long as the iPhone is plugged in.

  
  

  22. Can I get my iPhone battery replaced from an Apple service center?

  Indeed, you can. Apple service centers across different cities offer first-rate battery replacement services for iPhones in no time.

  
  

  23.Do Apple service centers in Qatar sell adapters and cables for iPhones?

  Yes. Many of the leading Apple service centers in Qatar sell top-quality iPhone adapters and cables at affordable rates.

  
  

  24.Is there any iPhone service center in Qatar which will undertake IC rework or board service?

  Most of the iPhone service centers in Qatar are well-equipped in all kinds of chip-level repairs. Choose an experienced iPhone service center in Qatar to get adroit IC rework or board services.